Harry’S Home Hotel & Apartments

“Great hotel”

Great impression about everything. Hotel, staff, room, everything was nicely being taken care. Strongly recommend!

“Nice but unprofessional stay”

The staff is very nice and helpful. However, on the first day they sent me an invoice regarding the city tax I paid, but they wrote my name wrong. I told them about it on the afternoon of the second day (since I didn't have time before), and the receptionist wrote down my name on a post-it because … Mais

The staff is very nice and helpful. However, on the first day they sent me an invoice regarding the city tax I paid, but they wrote my name wrong. I told them about it on the afternoon of the second day (since I didn't have time before), and the receptionist wrote down my name on a post-it because she wasn't able to change it on the system at that moment. Two days went by and I hadn't received the invoice again with the correct name. So I decided to ask them about it and when they checked on their system, my name was still wrong, but with a new typo. Only after I left the hotel, and asked 2 more times, did they send the correct invoice with my name. Although the staff is friendly, this is really upsetting since I had to go upstairs to the reception over 3 times just for this issue, and my room was on the farthest wing on the second floor... After a long day, the last thing you want is to have to solve the same issue again. And you need to go to the reception to solve every problem you encounter, since there is no telephone in the room... Regarding the cleaning, I am very allergic to dust and I was really excited when I saw the hotel doesn't have any rugs or carpet on the floors. However, I woke up on the first day with my nose fully blocked, so I decided to turn off the AC on the second night, since more often than not people forget to clean the AC vents and I saw specks of dust flying around the room. The same thing happened on the third day, and every day of the entire trip. On the last night, as I was packing my bags, I dropped some papers on the floor and checked under the small wooden bench on the wall. I did not find my papers there, but the amount of dust under there was shocking! Full balls of gray and black dust. Disgusting... Lastly, I want to praise one of the receptionists who was working on 26th May at 6pm. When I arrived at my hotel room on the second day (26th), I found out the AC was not working, and it was devilishly hot that day in Steyr. So there I went upstairs with videos of the AC to ask if I was doing anything wrong (although I did manage to turn it on the day before). The receptionist quickly went downstairs with me to check on the AC. After she saw it really did stop working, she asked if I could wait for the repair on the next day. Since it was especially hot, I asked if there was any room I could change to, and she went upstairs and called me in less than 5 min with a new room ready for me to move into.

Menos

“Comfortable stay”

A comfortable, convenient and pleasant stay. Spacious room with everything necessary provided. I will certainly keep an eye open for Harry's Home hotels in future