Art Series - The Chen

“Great option in the heart of Box Hill”

I stayed here recently before a procedure at the Epworth Eastern Hospital Box Hill. The location was great with the hospital very close by and an easy walk. The hotel is also just across a small car park to the Centro Shopping Centre with plenty of places to eat or buy groceries/takeaway and the Bo… Mais

I stayed here recently before a procedure at the Epworth Eastern Hospital Box Hill. The location was great with the hospital very close by and an easy walk. The hotel is also just across a small car park to the Centro Shopping Centre with plenty of places to eat or buy groceries/takeaway and the Box Hill train station. Plus on the other side of the centre is a number of Asian restaurants. The hotel also has 4 restaurants on the ground floor (I don’t think they are affiliated with Accor). I did find the parking a little confusing as there was nowhere out the front of the hotel to pull into before checking in. I think it’s best to call the hotel for directions before arriving by car as essentially you need to drive into one secure parking garage to check in and then move your car to a second secure parking garage for the overnight stay. We stayed in a Chen Twin with two Queen beds. The room wasn’t huge but it was fine for 3 adults for 1 night. The beds were really comfortable. Surprisingly the room had a toaster, plates and cutlery in addition to a kettle and coffee machine. There was no mini bar but a decent selection of teas and milk in the bar fridge. I had forgotten a toothbrush and dialed reception who brought one up for me very promptly. The outside rooftop swimming pool would be lovely over autumn, spring and summer but perhaps not a Melbourne winter. The temperature of the pool felt really warm and a winters swim could have been possible but it would have been very cold after getting out and I couldn’t see any change rooms adjacent to the pool meaning it would be cold on the 24th floor, drying off and getting changed. I didn’t use the gym but it looked well appointed with modern machines and a nice view. I’ll definitely stay again, whether it’s for a staycation or prior to a hospital appointment. I thoroughly enjoyed the hotel and its very convenient location.

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“A Perfect Stay – Looking Forward to Coming Back!”

This is our second time staying here, and my husband and I absolutely love it. The balcony offers an open view, and the room design and facilities are stylish and well-appointed. The toiletries are of high quality with a scent we really enjoy. The service is excellent, and both the gym and swimming… Mais

This is our second time staying here, and my husband and I absolutely love it. The balcony offers an open view, and the room design and facilities are stylish and well-appointed. The toiletries are of high quality with a scent we really enjoy. The service is excellent, and both the gym and swimming pool are great. It would be even better if there were a hot water pool and a sauna. Looking forward to our next visit!

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“Poor customer service, nonexistent housekeeping ”

I booked this hotel for my parents and wrote in to tag their name to the stay. I got a reply back saying I had booked a member rate and therefore would have to pay extra to do so. I wrote back saying I had booked a non member rate and to check again. I get no reply for a week and then two days bef… Mais

I booked this hotel for my parents and wrote in to tag their name to the stay. I got a reply back saying I had booked a member rate and therefore would have to pay extra to do so. I wrote back saying I had booked a non member rate and to check again. I get no reply for a week and then two days before check in, a response saying that they had checked and saw that I had booked the 'lowest available rate at the time'. Like, what is this response? Does not address the issue, doesn't apologise for the error, still unclear whether my parents are going to be able to check in or not. I ended up adding my parents name to the booking myself online and never heard back from customer service again. Shoddy service, zero effort, do not recommend. The stay itself was uneventful but my parents always met with an engaged dial tone whenever they tried to contact housekeeping. They ended up getting new towels themselves from a nearby cabinet. I will be putting my parents in the Avani nearby instead. Highly recommend them to others instead of this place.

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“Good for local hospitals, comfy rooms”

Visited whilst working at local hospitals. As a gold Accor member I received welcome drink and treats thank you. Good service from staff but not the usual Accor warm friendly welcome from other hotels like Novotel/Sebel/Pullman etc. Clean large room with good wifi. Hot shower with lovely soaps… Mais

Visited whilst working at local hospitals. As a gold Accor member I received welcome drink and treats thank you. Good service from staff but not the usual Accor warm friendly welcome from other hotels like Novotel/Sebel/Pullman etc. Clean large room with good wifi. Hot shower with lovely soaps and moisturiser on bulk dispensers. No housekeeping but wasn’t an issue for my short stay. Good location near hospitals and shops if you want to eat your way through the awesome asian eateries.

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