Marriott Executive Apartments Madinah

“Overall 12/10. SIMPLY AMAZING STAFF, SVC LEVELS, & ACCOMODATIONS ”

AMAZING STAFF, LOCATION, & PROPERTY. W/SHUTTLE TO HARAM 5X DAILY. I simply can not thank the staff enough for 10 nights stay with family in July 2025. booked 2BR suite, amazing all around. 10/10 In fact, I would give this 12/10 simply due to the kindness, attention, and superior service levels b… Mais

AMAZING STAFF, LOCATION, & PROPERTY. W/SHUTTLE TO HARAM 5X DAILY. I simply can not thank the staff enough for 10 nights stay with family in July 2025. booked 2BR suite, amazing all around. 10/10 In fact, I would give this 12/10 simply due to the kindness, attention, and superior service levels by staff ranging from shuttle driver, housekeeping, and reception. Titanium member with 5K nts accrued worldwide, so that says a lot about the exceptional service at this property in worldwide comparison. Family was well looked after. Parking lot on 1st level gave direct elevator access to room. Mall food court was on same level through secured key doors, so access to many restaurants and food stalls was convenient. Kitchen was fully stocked, and the staff even left the dishes and sink cleaned when we forgot. Much appreciated. Special recognition to: - Ms Bayan for amazing support and responsiveness w/reservation and information. - Mr Raed for his support during stay. - Mr Akbar at breakfast for his accomodations. - Mr Yousuf and Mr Mohammed at reception for their follow through on requests, including a quick replacement of the fridge. - Housekeeping staff for an exemplary job daily for keeping our suite sparkling Overall, I am truly grateful. Normally stay within walking distance to Haram, but the sheer size of the suites, convenience of walking directly into the largest Mall in city from your room which holds grocery store, restaurants, etc, and the superior service levels experienced, truly make this property an excellent choice for families, especially Marriott elite members who expect superior service levels. I wish I could write more great things, highly recommend this location to others for your trip to Madinah.

Menos

“MY STAY DURING RAMADHAN”

We booked into a studio apartment. It was very nice and so was the ambience and entire environment of the hotel. It was also connected to the Rasheed Mall which made it even more pleasant. We came to Madinah for the single purpose of prayers at the Prophet Mosque. So we relied so much on the hotel … Mais

We booked into a studio apartment. It was very nice and so was the ambience and entire environment of the hotel. It was also connected to the Rasheed Mall which made it even more pleasant. We came to Madinah for the single purpose of prayers at the Prophet Mosque. So we relied so much on the hotel transportation which we understood to cover only the 5 prayers to and fro + Taraweeh and Tahajjud. This is where we found our disappointment. The hotel printed a timetable for movement of the bus, which is all fine! However, the hotel would make changes without communicating to hotel guests. We did not know that we had to check with the reception for any changes, because we thought Marriot being the brand that it is, particularly in modern day and age of technology, it would be easier to communicate by whatsapp or similar platforms. So we did miss the bus on 2 occasions and had to use the taxi service. The other frustrating thing, is the bus timing is strict in so far as everyone is concerned. On a couple of occasions we missed the bus by a few minutes but then on very many occasions we had to sit and wait for some VIP to board the bus beyond the set timing Our booking included Breakfast, which in Ramadhan was set between 1AM to 4AM. Pretty odd timings especially when Suhoor is at 5.20AM. Anyway, the food was not something to look forward to.

Menos

“Recommendable ”

It was my second time staying at this hotel which is in my view conveniently located, good distance from the crowd and business of the Haram, yet effective bus transportation to attend prayers at the Mosque. It is also next door to a mall and food court with direct access from the hotel. The room i… Mais

It was my second time staying at this hotel which is in my view conveniently located, good distance from the crowd and business of the Haram, yet effective bus transportation to attend prayers at the Mosque. It is also next door to a mall and food court with direct access from the hotel. The room is cozy and of a good surface. Amenities are also of good quality, although we had an unresolved issue with the shower gel pump. I could also not use the Bonvoy electronic room card despite the hotel staff saying it was approved at their end. I also have to note that my reservation experience was quite terrible and I almost cancelled my stay. I initially booked for 3 guest months before our stay and had secured a good pricing. When I later tried to add a 3rd guest, the hotel tripled the cost, although it should have added 300 riyals per night for the additional guest. After a long back and forth email correspondence, the manager Mr Khan stepped in and offered a reasonable offer, which I accepted and thank him for. The food for Sohour is varied enough and decent. The restaurant does however not offer Iftar, which is a pity.

Menos