Sunis Efes Royal Palace Resort & Spa

“Good stay,but a four-star plus”

First of all, as regulars at 5-star luxury hotels in Turkey—such as Titanic Deluxe, Rixos, or Kaya Palazzo—I do not consider this property a true 5-star, but rather a 4-star plus, as mentioned by others. ​Arrival We arrived around 11:00 PM for a 17-night stay, only to find that the sea-view room … Mais

First of all, as regulars at 5-star luxury hotels in Turkey—such as Titanic Deluxe, Rixos, or Kaya Palazzo—I do not consider this property a true 5-star, but rather a 4-star plus, as mentioned by others. ​Arrival We arrived around 11:00 PM for a 17-night stay, only to find that the sea-view room we had booked was unavailable. We were placed in a small room with a double bed and a sofa bed overlooking the parking lot. After spending the night there, we had to go back to reception twice to get what we had actually paid for. The manager on duty was unpleasant and simply told us to come back around 2:00 PM. On top of that, we had to carry our own luggage—unacceptable for a 5-star establishment! ​Fitness Center We had to complain about the hygiene of the gym equipment: months of accumulated dust, cobwebs in the corners of the walls, a broken fridge, and warm bottled water. Definitely not up to 5-star standards! ​Rooms I strongly recommend booking a sea-view room, as they offer noticeably better comfort and space (we stayed in room 2415). ​Minibar It is not restocked daily; you constantly have to ask for it to be refilled. ​Room Maintenance The TV was pulled off its mount on one side, requiring a technician to come and fix it. These checks should be done before assigning a room! As for the electric kettle, we had to ask for a replacement because it was leaking water everywhere. ​What We Appreciated ​The buffet staff, who were very responsive, friendly, and helpful. ​The cleanliness of the outdoor areas (pool, beach, pier), the drink service, entertainment, and evening shows. ​The abundance of sun loungers (more than enough available) and the morning beach cleaning. ​The impressive overall architecture and infrastructure of the hotel. ​The Wi-Fi coverage: a stable connection averaging around 10 Mbps throughout the resort and on the beach, despite the crowd. ​Summary Like other guests who know true 5-star standards, I feel that despite having "Palace" in its name, this hotel rates closer to a 4-star plus. We did appreciate the complimentary gesture provided in our room for the inconveniences, and we hope management corrects these details in the future. ​Useful Info To visit Ephesus, the hotel offers private chauffeur-driven cars for €120 (after 3:00 PM, without a guide). Please note: the entrance fee for foreign tourists is €40 + €25 for the museum (whereas locals pay €5)—keep this in mind for your budget. You can also use Uber or InDrive for taxis, and Airalo to get 4G data on the local Turkish network.

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