City Point Beach & Spa Hotel

“Sadly Lacking”

Arrived early hours of Sunday morning were shown to a room that wasn’t what we had booked …. No sea view! Reception explained that none were available, speak in the morning …. Had this before, starts things on a sour note because you loose a day of your holiday waiting for a room so you can unpack… Mais

Arrived early hours of Sunday morning were shown to a room that wasn’t what we had booked …. No sea view! Reception explained that none were available, speak in the morning …. Had this before, starts things on a sour note because you loose a day of your holiday waiting for a room so you can unpack and settle. First room okay, but smelt really badly of sewage. Correct room (when we got it) was lovely, probably the best we’ve had in Turkey, spacious, everything you need - fridge, safe, good shower/wet room, fab views - although sewage smell still lingered, worse at some times of the day. Unfortunately the room was definitely the best bit and we don’t come on holiday to sit in our room! On to the rest, this hotel could be great with a little thought and care. Pool area - very few sunbeds, as limited space, a lot of which are broken, pool cleaned, but pool area dirty, didn’t see anyone cleaning around the pool or cleaning the tables etc, grubby. It does have a ‘private beach’ a few minutes walk away, but this is filthy! A lot of the sunbeds broken, the sunbed covers were absolutely disgusting, the beach area full of rubbish and cigarette butts, pool bar had no beer on occasions so only serving soft drinks and coffee, very poor standard. Hotel only has one bar, not well appointed and poorly staffed, inexperienced youngsters who rarely smile (even if you smile at them!). The restaurant is typical Turkish hotel food, although a lot less choice than at some I’ve been to, salads, fruit and breads as expected, but hot choice less than perfect, chicken and fish in the main, found something to eat at breakfast and lunch but ate out every evening which did add to the holiday expense. Hotel a bit out of the way so need to get a Taxi either into Altinkum or Didim as both are quite a walk away. Having been to a few areas and hotels in Turkey we know 5* is not a British 5* and fully understand that, however this is definitely on the lower side but could easily be improved with a little care and attention. Certainly not a hotel we would return to ….. but the weather was fab for October 😊

Menos

“Lovely hotel but needs friendly service!”

Very impressive modern hotel consisting of lovely spacious rooms (some of the biggest I have stayed in anywhere around the world). The lobby is stunning and the swimming and spa facilities are wonderful. The pool bar is great and serves some wonderful cocktails. The provision of small water packs w… Mais

Very impressive modern hotel consisting of lovely spacious rooms (some of the biggest I have stayed in anywhere around the world). The lobby is stunning and the swimming and spa facilities are wonderful. The pool bar is great and serves some wonderful cocktails. The provision of small water packs was loved by the kids. Whilst the hotel is great it is lacking big time on customer service and friendliness. Our room was not ready on arrival and basic toiletries missing (no toilet paper in the bathroom!). The shower water drainage system didn't work leading to flooding daily. All inclusive food in the main restaurant was okay but a little repetitive. Ahmet was very friendly and made the stay more welcoming. Disappointed that the only coffee available was from the vending machines instead of hand made. Also shocked to see hotel dogs roaming freely in the restaurant and lobby area which is not ideal for everyone. Overall an average stay but this could be improved to 5 stars wth improvements in the area listed above. Basit

Menos