Reef Hotel & Spa

“New and comfortabel hotel in Gozo”

Comfortable new hotel in MalMarsalforn with new rooms and facilities. The location is great, just a few blocks from the seafront with a great selection of restaurants and small shops. Two pool areas - the one of the roof gets quit busy and we struggled to get space however the pool on the ground … Mais

Comfortable new hotel in MalMarsalforn with new rooms and facilities. The location is great, just a few blocks from the seafront with a great selection of restaurants and small shops. Two pool areas - the one of the roof gets quit busy and we struggled to get space however the pool on the ground floor was always less busy. The pool bar service is quiet slow, probably need some more training and experience. Did try the spa that was recently opened. At this point it was not really value for money as it seems a bit unorganized and the quality of the treatment where so so. Atmosphere was great and again, great potenial over time. Easy pick if you need to stay in the area as its new and clean. For the F&B options there are plenty of great choices just outside the door step.

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“Good, but let down in a couple of areas”

The Reef is a nice hotel that benefits from being set a few minutes walk out from the seafront at Marsalforn. In truth it's not the most picturesque part of Gozo and every other building seems to be a building site, but the town has a bustling atmosphere and plenty of restaurants and the sea is ama… Mais

The Reef is a nice hotel that benefits from being set a few minutes walk out from the seafront at Marsalforn. In truth it's not the most picturesque part of Gozo and every other building seems to be a building site, but the town has a bustling atmosphere and plenty of restaurants and the sea is amazing here – but don't expect beaches per se… It's plunge in from the rocks. And everywhere else you might want to go on Gozo is only a short taxi or (frequent) bus ride away. The Reef offers lovely rooms, 2 great pools, and an excellent breakfast in particular. We went half board which was probably a mistake. The evening dining offers a very, very limited menu for half board, rather than their full al a carte menu – at no point were we aware of this when booking. With a 10-year-old, we could have done with that info. It definitely feels like it was deliberately withheld. Equally, the evening service was pretty shocking to be honest – a constant battle to get anything and then even to settle your drinks bill – where you had to tell the staff what you'd had! We were here during the World Cup and games were shown on a big screen and there were plenty of people who wanted to watch. Unfortunately the bar closed at 9:30pm which made very little sense. A pointer here is that a single set of staff work extremely long probably 18-hour shifts. Some are still really helpful and pleasant; some not so. The Reef seems to be run on the absolute minimum and that extends to general maintenance too. Most of the toilets on the 9th floor that serve the rooftop pool were out of service for the whole of our week – complete with the associated smell, and part of the rooftop pool area was cordoned off for a few days because of a collapsed floor. Also, noise between floors is quite high too, if you're unlucky enough to have someone above who insists on stomping around at 3am for ages. We went with Jet2holidays so that package is good value and everything went like clockwork. I've given the Reef 4 stars as a round up rather than down. It's realistically 3.75. With a bit of thought it could be a really great place to go, and we did have a good week. However, I do wonder whether anyone from Jet2 has ever been there to check it functions as it should.

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