Villa Anna Castello

“Excellent place, great sea views, delicious food”

What a fantastic gem, we loved our time here! Perfect sea views with a magical sunrise directly from the room, excellent services across everything: look and feel of the property, room cleanliness, pool cleaned every night, great energy of the staff, delicious food (grilled squid, fish fillet, the … Mais

What a fantastic gem, we loved our time here! Perfect sea views with a magical sunrise directly from the room, excellent services across everything: look and feel of the property, room cleanliness, pool cleaned every night, great energy of the staff, delicious food (grilled squid, fish fillet, the orange and the chocolate cakes were amazing, we tried them a few times :) all at the on premises restaurant. Everything was perfect.

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“enjoy nice surroundings and relaxing atmosphere”

We liked friendly atmosphere in the hotel. Staff was ready to help or advise with anything. We arrived too early for check in, but they managed to make the waiting time a pleasant experience for us. Rooms were cleaned daily and everything was in order the whole time. And we also loved the food f… Mais

We liked friendly atmosphere in the hotel. Staff was ready to help or advise with anything. We arrived too early for check in, but they managed to make the waiting time a pleasant experience for us. Rooms were cleaned daily and everything was in order the whole time. And we also loved the food from hotel restaurant - even if the portions were too big for us :D Extra points for really beautiful views from the room And, special thanks for all the tips for nice beaches around the island :)

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“Disappointing”

The hotel itself is gorgeous, with views to die for. However, the room we were placed in, although absolutely stunning, the electrics continuously cut out meaning we could not charge anything, the lights wouldn’t work and the aircon would not work. We spoke to reception the first time it happened… Mais

The hotel itself is gorgeous, with views to die for. However, the room we were placed in, although absolutely stunning, the electrics continuously cut out meaning we could not charge anything, the lights wouldn’t work and the aircon would not work. We spoke to reception the first time it happened, it came back on and within 5 minutes turned back off again and didn’t start working until an hour later. The following day it happened again, this time it would come back on, then turn itself off, this happened around 6 times in the space of an hour. We spoke to reception via email and were told we were unable to move rooms and basically there was nothing they could do to help us. We had to leave and find somewhere else to stay as no one can stay in a room with no electrics especially not in 37 degree heat! The communication between reception and ourselves was minimal and they just did not seem interested in helping us out. We have not been refunded for the two nights we lost out on staying even though we have emailed and tried to get a refund, once again no communication and they have just completely ignored our emails. We understand issues like this happen, but they did nothing to help resolve this and did not even try to communicate with us, the gentleman in reception who i believe is the owner made snide remarks about it being our fault and that we ‘Cannot charge multiple devices at a time’ which we wasn’t. ‘Your key card needs to be in the machine for the electrics to work’ Which it was and continued to belittle us and make us feel as though it was our fault. Would not stay again due to these issues.

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