Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort – Adults Only

“Nice”

Overall, I’ve had an exceptional experience. Jahleel was very pleasant and great vibes with water aerobics !!!

“Will be back again - Epic Destination 😎”

Amazing Resort and staff all around. Delicious food 😋. Jahleel from Fitness Team was Epic. I enjoyed the class in the water and out. 10/10

“Note it's a Party Resort”

Overall a lovely holiday, Good; Staff were amazing and so friendly and polite, location was idyllic with direct acces to a beautiful beach. BUT, the small details were missing from an exclusive location; 1he delay to room availability, repeatedly having to ask for serving spoons or bowls in the bu… Mais

Overall a lovely holiday, Good; Staff were amazing and so friendly and polite, location was idyllic with direct acces to a beautiful beach. BUT, the small details were missing from an exclusive location; 1he delay to room availability, repeatedly having to ask for serving spoons or bowls in the buffet, irregular times for room cleaning so never knowing if you can get access, booked an a la carte restaurant only for ot be be turned into an alternative buffet restaurant. Lots of small niggles that could easily be fixed. Our main gripe is with TUI as it was never disclosed it is a party resort. Lots of noisey entertainment and games so if you are into that great but we're not.

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“Beautiful Beach but Needs Better Management”

Royalton Chic Antigua has a lot going for it, starting with its beautiful beach, which is truly one of the highlights of the stay. For us, it was the main reason for going to Antigua. The water was clear and calm and we spent many hours in it. The WiFi on the beach was very weak. So be aware if… Mais

Royalton Chic Antigua has a lot going for it, starting with its beautiful beach, which is truly one of the highlights of the stay. For us, it was the main reason for going to Antigua. The water was clear and calm and we spent many hours in it. The WiFi on the beach was very weak. So be aware if that is important to you. The bartenders at the bars were perfunctory rather than engaging. The food was good overall, well seasoned, and enjoyable across multiple meals. The flank steak at Hunter’s was especially memorable: tender and flavorful. The rooms were clean and a nice size, which made the resort feel comfortable and pleasant. Our housekeeper, Monique, was outstanding and made sure we had our desired coffee pods each day. The service experience, however, was frustrating. The concierge desk was dismissive, and many staff members were constantly on their phones and leaning against walls or sitting down looking their phones, which made it hard to feel like guests were being prioritized. The club morning buffet often had no glasses available, and staff frequently walked by without offering water or coffee, leaving guests to track down basics themselves. The reservation system was also poorly communicated: there was no clear indication that walk-ins were not allowed, and guests were told at the restaurant that the reservation window closes at 3 p.m. the day prior. Our first night was difficult to find a place to eat other than the outdoor weekly buffet. Being in Diamond Club allowed us to have our butler make reservations for dining, but we saw many guests turned away when the restaurant was mostly empty. That makes a guest feel very unwelcome. Resorts main objective should be to make guests feel welcomed. The entertainment at night was a highlight, showcasing excellent dancers and quite good shows. However, the seating layout was awkward, as not all guests could view the stage due to the design. Staff training is clearly needed. Smiling and greeting guests would go a long way to help the resort feel more hospitable, and would make a big difference in how welcoming the place feels overall. Staff (in general) at this resort appear to be unhappy. Most butlers you passed would smile and greet you. But other staff members seemed disconnected from the guests. You could say we felt like an inconvenience by many servers. There were only a handful that were somewhat engaging. These issues point to management problems as much as staff issues. The property itself is attractive and has real potential, but the guest experience would improve dramatically with clearer communication, better staff oversight, and more attentive service. If those problems were addressed, this could be a much better resort overall. We have traveled to many all inclusive resorts throughout the Caribbean. We return multiple times to some. Those resorts are the ones where staff makes the difference in your experience. Warmth and hospitality bring people back to a resort. We have recommended resorts to friends. We would not feel comfortable doing that with this resort. We are glad to have experienced the beautiful water of Antigua but it is unlikely we will return.

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