Not the best start to a holiday!
I have stayed at Torre Levante twice before having booked with two different companies and have normally picked up the keys at Fincas Benidorm, a few doors away from the apartments, at around lunchtime. However, once I'd paid the balance and received my accommodation voucher from Alpharooms, who I'd booked with this time, I discovered that the keys had to be picked up at Ideal Tours office, some distance away from the apartments between 5pm and 8pm and that I'd be required to leave a deposit of between 150 - 250 euros in cash. I e-mailed Ideal Tours and asked them exactly how much deposit they would require, to make sure I had enough cash. I also asked if there was any possibility of picking up the keys earlier, as my son has health problems and I wanted to get settled into the apartment as soon as possible on arrival into Benidorm. I got quite a curt reply in capital letters saying that all the information was on my accommodation voucher and that they couldn't promise that I could pick up the keys earlier than 5pm. On arrival in Benidorm, I telephoned Ideal Tours, to ask if the keys were ready for collection, to be informed that they didn't have my booking! I phoned Alpharooms in the UK, who rang the agent and then rang me back to say that Ideal Tours did in fact have the keys. I then walked to the Ideal Tours office, only to be told that they didn't have my keys and that the keys were at Fincas Benidorm! I rang Alpharooms to tell them and make sure that this information was correct, rather than going on another wild goose chase. All the while my son was becoming more and more distressed. Alpharooms phoned me back to say that the new information was correct but I would have to get to the agent within twenty minutes or wait until teatime when they reopened. After a mad dash in the sweltering heat, we managed to get the keys. The apartment itself was perfectly adequate, the view in itself made up for any shortcomings. The combined living room/dining room/kitchen contained a double sofa bed, dining table and four chairs and a large pine unit with flat screen TV. There were several remote controls, none of which worked the TV and there were no buttons on the TV itself, so we were limited to the one channel, ITV, at a low volume which we were unable to change. There was also a digibox, but no scart lead. None of this bothered me, but my husband and son weren't best pleased. There is also a utility room off the kitchen area, containing a washing machine, iron, ironing board and clothes airer. The twin bedroom contained two comfortable beds and a large wardrobe which contained a safety deposit box at a cost of 10 euros for a week. The very large enclosed balcony acts as an extra room with another sofa which converts to two single beds. Also on the balcony were two tables, four chairs and assorted shelving units. The kitchen area contained a four-ring ceramic hob, full oven, microwave and fridge-freezer. The bathroom contained a full-size bath with over-bath shower, w.c. and bidet. The water pressure can vary when using the shower, causing the temperature to rise or drop dramatically, so I would advise caution to avoid being scalded or frozen! The apartment must have had air conditioning at one time, but the vent in our room had cardboard taped over it. There is normally a security guard in the foyer and there are two very efficient lifts. I would stay at these apartments again, but I'd definitely book with a different company.