O estabelecimento conta com 99 apartamentos em 33 andares. O edifício dispõe de hall de entrada com elevadores, concierge e parque de estacionamento com lugares limitados. Do edifício pode-se observar toda a cidade. Conta ainda com piscina para adultos e, por um pequeno custo adicional, é possível utilizar cofre, berços e TV.
<strong>Nota:</strong> A localização do hotel no mapa é orientativa.
Located on the beach front, in the midst of the most touristic area of Benidorm.
Three of us stayed in the Belroy apartments from the 20th to the 27th of October and the experience was very good. The receptionist was very helpful, the apartment was spacious and clean with good facilities in the kitchen etc and it had a balcony on three sides. We were on the sixth floor and had good views including the promenade and the sea and it was close to the old and new town.
JUst back from here. Arrived around 2.30pm. Room wasn't ready but were given wristbands to allow us to get food and a drink. Got room after lunch. Room very dated but ok. Not cleaned whole week we were there. Towels changed every other day. Entertainment not great. Excellent location - 3 pubs on doorstep which was great but when we had paid for all inclusive spent a lot more by going there a few nights - better entertainment. We will go back to Benidorm but maybe not this hotel. On a slight incline going back if you have been out but not too bad. Weather was superb although there was a little thunderstorm and the hotel foyer had a few leaks due to this but that was being fixed the next day.
I have stayed at Torre Levante twice before having booked with two different companies and have normally picked up the keys at Fincas Benidorm, a few doors away from the apartments, at around lunchtime. However, once I'd paid the balance and received my accommodation voucher from Alpharooms, who I'd booked with this time, I discovered that the keys had to be picked up at Ideal Tours office, some distance away from the apartments between 5pm and 8pm and that I'd be required to leave a deposit of between 150 - 250 euros in cash. I e-mailed Ideal Tours and asked them exactly how much deposit they would require, to make sure I had enough cash. I also asked if there was any possibility of picking up the keys earlier, as my son has health problems and I wanted to get settled into the apartment as soon as possible on arrival into Benidorm. I got quite a curt reply in capital letters saying that all the information was on my accommodation voucher and that they couldn't promise that I could pick up the keys earlier than 5pm. On arrival in Benidorm, I telephoned Ideal Tours, to ask if the keys were ready for collection, to be informed that they didn't have my booking! I phoned Alpharooms in the UK, who rang the agent and then rang me back to say that Ideal Tours did in fact have the keys. I then walked to the Ideal Tours office, only to be told that they didn't have my keys and that the keys were at Fincas Benidorm! I rang Alpharooms to tell them and make sure that this information was correct, rather than going on another wild goose chase. All the while my son was becoming more and more distressed. Alpharooms phoned me back to say that the new information was correct but I would have to get to the agent within twenty minutes or wait until teatime when they reopened. After a mad dash in the sweltering heat, we managed to get the keys. The apartment itself was perfectly adequate, the view in itself made up for any shortcomings. The combined living room/dining room/kitchen contained a double sofa bed, dining table and four chairs and a large pine unit with flat screen TV. There were several remote controls, none of which worked the TV and there were no buttons on the TV itself, so we were limited to the one channel, ITV, at a low volume which we were unable to change. There was also a digibox, but no scart lead. None of this bothered me, but my husband and son weren't best pleased. There is also a utility room off the kitchen area, containing a washing machine, iron, ironing board and clothes airer. The twin bedroom contained two comfortable beds and a large wardrobe which contained a safety deposit box at a cost of 10 euros for a week. The very large enclosed balcony acts as an extra room with another sofa which converts to two single beds. Also on the balcony were two tables, four chairs and assorted shelving units. The kitchen area contained a four-ring ceramic hob, full oven, microwave and fridge-freezer. The bathroom contained a full-size bath with over-bath shower, w.c. and bidet. The water pressure can vary when using the shower, causing the temperature to rise or drop dramatically, so I would advise caution to avoid being scalded or frozen! The apartment must have had air conditioning at one time, but the vent in our room had cardboard taped over it. There is normally a security guard in the foyer and there are two very efficient lifts. I would stay at these apartments again, but I'd definitely book with a different company.
Just back from these apartments, when we arrived could not get keys from desk at apartment, was told to walk to another place to get them, when we got there, guy was not helpful at all, had to walk back with cases to find out where the keys were.. Baring in mind we had been travelling from 7am , time was now 4pm.. found right office eventually, through a guy who stopped to ask us if we were lost, he put us on the right direction.. Thanks to him (Peter from Aberdeen).. Apartment was big and spacious, view was amazing!! Second day in- found out had no kettle, had to go out and buy one- cooker stopped working- NO hot water to shower- was like that the whole week we were there, so had to basically wash in cold water.. Also bought a whole load of food, which got wasted, cause of hob not working. We ended going out for meals, which basically defeats the purpose of getting a apartment.. Do not stay here, I will never book these apartments again, really spoiled our holiday!! ( apt 4B terrible ) The location was great, beach brilliant, just a pity about apt.. Also every time we went to the office to report these problems, was closed, shocking!!
These apartments have so much potential! They are absolutely massive, the balcony is almost the size of a standard apartment. The biggest let down was that there is no real reception & u have to deal with the staff at the dreaded fincas office. There is one man in particular who was so rude & patrionising & id only called in to pass on a message & trying to be helpful. It was a horrible experience & you really are left to your own devices staying here. Our electric kept knocking off every 20 minutes & the fincas were rude & unhelpful after we finally worked up the courage to go & tell them after our previous experience with them. So we spent the rest of the holiday reseting the switch when it knocked off, i had a few showers in the dark! We were given the run around when picking up our €150 deposit, but finally managed to get it back from buena vista when we were initially told to go to fincas (this is when we had a flight to catch!) I think its a disgrace that people should be treated this way, ive dealt with the staff at the gestular office before & they were extremley professional. Its a shame about fincas because the location of these apartments are great & the views are breathtaking but theres hell no way id stay here again!
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