Merit Starlit Hotel Casino & Spa

“Holiday with family”

Excellent location and excellent service very nice staff

“Amazing stay and amazing stuff!”

We stayed here for three nights with our three kids. Very positive experience. The kind and professional stuff was available 24/7, rooms are exceptional, very clean, great restaurant, bar and room service. Food was great as well. All in all, a great experience, we will surely come again.

“Quality.”

Good to stay at center part of the city.

“Disappointing stay!”

Positives • Excellent location in Budva • Beautiful views, especially of the Old Town • On-site parking • clean rooms • Powerful AC • Good à la carte breakfast, though the food quality was somewhat hit-or-miss Negatives • Strong cigarette smell throughout the common areas due to the casino/lounge … Mais

Positives • Excellent location in Budva • Beautiful views, especially of the Old Town • On-site parking • clean rooms • Powerful AC • Good à la carte breakfast, though the food quality was somewhat hit-or-miss Negatives • Strong cigarette smell throughout the common areas due to the casino/lounge • Cigarette smell carried into the elevators, hallways, and even the cot mattress • No true king-size beds available • Odd room configurations (such as a round queen bed) that do not comfortably accommodate a couple • Sleep quality was negatively impacted • Poor handling of the bed issue in the originally booked room • Management seemed more focused on upselling than resolving a problem that was not caused by the guest • Lack of apology, ownership, or goodwill gesture • Anniversary trip negatively impacted The hotel itself has a lot going for it. The location is fantastic, the views are beautiful, the rooms were spotless, and the AC works like a champ. We also appreciated having parking on-site. Unfortunately, our experience was overshadowed by two issues. The first was the cigarette smell. Because of the casino, the smell hits you the moment you enter the hotel and lingers throughout the lobby, elevators, and hallways. While our room itself did not have a strong smoke odor, the mattress of the additional cot provided to us was heavily impregnated with cigarette smell. The second issue—and the main reason for my 3-star rating—was how management handled a problem with our room. We had intentionally booked a room with two twin beds and Old Town views, paying extra for the view. We selected that room because my husband is 6'5" and the only other available bedding option was a queen bed, which would have been too small for us. After arriving tired from a two-hour drive, we discovered that one of the beds was not properly secured. The bed appeared to be designed to be attached to the floor, but one side had detached from the floor. As a result, when weight shifted toward the other side, the entire bed would tilt and tip, making it uncomfortable and unsafe to sleep on. When we reported the issue, the initial solution offered was to move us to a lower-floor room without the views we had paid for, with no adjustment to the rate. The alternative was to pay for an upgraded room. What was frustrating was not the bed issue itself—these things happen. It was the lack of urgency and ownership in resolving a problem that was not caused by us. After several discussions, we were offered a suite upgrade for an additional €60 per night (€240 total), presented as a special 50% discounted rate. The suite was beautiful, but we neither needed nor wanted a larger room. We simply wanted a functional version of the room we had originally booked. Exhausted and wanting to salvage our evening, my husband eventually agreed to pay for the upgrade. To make matters more frustrating, the suite still did not have a true king-size bed. Instead, it featured a round queen bed, which was not practical for two adults, especially with a very tall husband. The hotel provided a cot, but unfortunately the mattress smelled strongly of cigarette smoke. In the end, I slept on the couch while my husband used the bed—not exactly the anniversary getaway we had envisioned. This could easily have been a 5-star review. The property itself is beautiful and many aspects of the stay were excellent. However, the cigarette odor and especially the way management handled the room issue left us disappointed and significantly impacted our overall stay.

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