Hotel Royal & Spa

“One night stopover.”

The room was a little smaller then expected. The duvet, comforter and pillow smelled stale like an old man. Luckily there was a fresh one in the closet to use. Make sure to google map the parking lot not the hotel of you have a car to park. Central location. Could walk to many things. Beautiful sw… Mais

The room was a little smaller then expected. The duvet, comforter and pillow smelled stale like an old man. Luckily there was a fresh one in the closet to use. Make sure to google map the parking lot not the hotel of you have a car to park. Central location. Could walk to many things. Beautiful swimming pool, jacuzzi, sauna on 3rd floor.

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“Lovely hotel let down by poor service and noise!”

This is the second time we have stayed in the hotel and in room 106 which is a suite looking out on to the Old Town, which is beautiful. The location of the hotel is amazing and the cleanliness and general condition of the hotel is very good. Sadly, the location and hotel has been let down by some … Mais

This is the second time we have stayed in the hotel and in room 106 which is a suite looking out on to the Old Town, which is beautiful. The location of the hotel is amazing and the cleanliness and general condition of the hotel is very good. Sadly, the location and hotel has been let down by some very poor service and noise. Firstly the service. Our first visit was amazing and the staff were superb. Unfortunately this time round the reception staff have been slow and when we had requests we were asked to go downstairs to them! When we got into our beautiful suite with a balcony overlooking the Old Town square we decided to have a much needed cup of tea and coffee. There was one normal tea bag and only one sugar and one sweetener. So we had to call reception. They then sent up four more sugars and a mixture of tea. This was okay but we knew we would need more later if we wanted to have a couple more hot drinks...so we ended up calling later for more. We then received an expresso which they wanted us to sign for!! There should have been no confusion as my partner is Polish (I am English). We then had to call to get the second room key back after the cleaner had taken our one. having been asked to attend the reception to get one my partner insisted they bring one to us! On the second day in the evening we then had a knock on the door followed quickly by a member of staff coming in, fortunately I was dressed but my partner was having a bath. Apparently there was an emergency. Thank goodness we were not interrupted enjoying our break in other ways! When we used the restaurant for an evening meal there were no napkins for some reason, the same happened at breakfast...you had to ask! As I write at 0900hrs I am still tired from an interrupted night of listening to drunk people outside, police cars, until 0330hrs and the noise of chairs moving and music from the restaurant directly below our suite! These may sound trivial things, apart from the drunken people shouting until the early hours, but this is a five star hotel and the suite we were in is the most expensive room. We wont stay again as we feel the standard of service has dropped and for some reason the noise in the suite this time round was far louder than before.

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