Vital Hotel Frankfurt

“Hotel - SPA em uma cidade linda”

Hotel para completo relax. O SPA – Sauna, o que eu mais usei , tem ótimo programação de aufguss em suas varias saunas. Para quem não tem carro, chegando na estação Hofhein - tem trem direto de Frankfurt – S2 - e logo na saída tem o Ônibus que deixara na estação Kanstrabe que fica em frent… Mais

Hotel para completo relax. O SPA – Sauna, o que eu mais usei , tem ótimo programação de aufguss em suas varias saunas. Para quem não tem carro, chegando na estação Hofhein - tem trem direto de Frankfurt – S2 - e logo na saída tem o Ônibus que deixara na estação Kanstrabe que fica em frente ao Hotel. O valor é 2,60 euros por pessoa e o pagamento é feito no onibus 812 - fotos. No ônibus tem um display com as estações. Eu fui de Taxi do aeroporto e gastei 45 euros. Ambiente respeitoso e silencioso. Ao lado há um supermercado procure e verá. Tive dois problemas em relação a hospedagem. Cheguei às 12 horas e fui informado que seria apenas as 15:00. Deixei as malas e fui fazer reconhecimento no local retornando as 14:00 h. Para minha surpresa os Hospedes regionais estavam fazendo o check-in sem precisar aguardar as 15 h. Após um aborrecimento consegui as 14:30 fazer o check-in e o meu cartão do quarto já estava pronto na recepção pelo visto aguardo chegar as 15. Os demais que chegavam não. No dia seguinte recebi o pedido de desculpas da Gerencia e prontamente foi aceito. No terceiro dia as baterias de entrada do meu apartamento descarregaram e fui a recepção. Era dia de SPA lotado. A mesma atendente do meu check-in informou que levaria de 20 a 30 minutos para o Técnico aparecer e perguntei se então ficaria mais tempo no check-out e ela falou que uma coisa não teria nada a ver com a a outra e ainda disse que a minha saída no dia seguinte teria que ser ao 12h. Não aceitei ficar de fora do Apartamento e sem usar o SPA. Continuei reclamando e o Chef do Restaurante , um gentil Senhor, interviu e logo achou alguém para resolver. Uma pena . Vale muito pelo SPA e maior parte dos funcionários.

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“Concerns about hygiene during Covid-19 crisis ”

We arrived at midnight for just one night because we were travelling through. I read so many reviews and each one mentioned the hygiene was great. Even the negative reviews. We booked a panorama room with sofa bed and a double bed. It was a great room. All thanks to Abid who takes care of the hotel… Mais

We arrived at midnight for just one night because we were travelling through. I read so many reviews and each one mentioned the hygiene was great. Even the negative reviews. We booked a panorama room with sofa bed and a double bed. It was a great room. All thanks to Abid who takes care of the hotel guests during the night. We had a GREAT time at the swimming and recreation area (even though one staff member at the pool gave us a hard time - didn’t spoil our spirits) but unfortunately we had to checkout by midday. We were running slightly late (12:15), funny enough the hotel manager sent someone to knock on our door to see if we were checking out or not. We assured the staff member we were on our way. As we were checking the closets and under the beds if we forgot anything, we were shocked to see a very horrible and unhygienic condition under the sofa bed and double bed. It’s probably never been vacuumed or cleaned and that’s very worrying during the COVID-19 crisis. We asked to speak to the hotel manager, so-called TAMARA - not even sure that was her name because she refused to see or even speak to us. Shows how negligent and rude she is to hotel guests. For that reason we want to post this unhygienic matter and make everyone be aware to check under their beds or sofas at the Vital Hotel Frankfurt.

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“Not a spa hotel but a nice hotel next to a public spa”

The hotel markets itself as a luxury, tranquil spa retreat, but in reality it functions as a high-quality, upmarket hotel connected to a public spa facility—and that distinction is crucial. On the hotel side, the experience is very positive. The rooms are lovely, the food (both breakfast and dinne… Mais

The hotel markets itself as a luxury, tranquil spa retreat, but in reality it functions as a high-quality, upmarket hotel connected to a public spa facility—and that distinction is crucial. On the hotel side, the experience is very positive. The rooms are lovely, the food (both breakfast and dinner) is excellent, and the overall atmosphere within the hotel is comfortable and refined. The rooftop bar stands out as a highlight, offering great cocktails, friendly service, and a unique rotating feature that adds to the experience. Within the hotel itself, relaxation is absolutely possible. However, the spa experience does not match the advertised promise of calm and tranquility. The spa area is open to the general public, resulting in a busy, family-oriented environment. This includes noise, children playing, and shared facilities like whirlpools being heavily occupied for long periods. As a result, the setting feels more like a public leisure pool than a peaceful wellness retreat. Conclusion: While the hotel itself is enjoyable and well-executed, it is not suitable for a quiet, relaxing spa weekend as advertised. Expectations should be adjusted accordingly. It is, however, a great option for a family stay, where the lively spa facilities would likely be seen as a benefit rather than a drawback.

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