Town Square Suites By Toscana Valley

“Beautiful location ”

Beautiful location! Rooms are gorgeous! But service wasn’t the best. I understand we’re in Thailand but only a few can speak it a bit. Housekeeping didn’t come to clean our rooms, requested more hangers and an iron but never arrived, with breakfast in the bowl of soft boiled eggs they had raw eggs … Mais

Beautiful location! Rooms are gorgeous! But service wasn’t the best. I understand we’re in Thailand but only a few can speak it a bit. Housekeeping didn’t come to clean our rooms, requested more hangers and an iron but never arrived, with breakfast in the bowl of soft boiled eggs they had raw eggs which went all over my daughter when she was peeling it. Some of the staff was rude… again location is absolutely beautiful maybe we just had bad luck.

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“Staff need more training”

We were stay in the hotel for one night since we saw many review on location and room. First, when we entrance to the hotel the location very stunning and outstanding. Room was very nice big, comfortable bed and clean. However, staff is one of big thing that make our stay unpleasant. Briefly, in … Mais

We were stay in the hotel for one night since we saw many review on location and room. First, when we entrance to the hotel the location very stunning and outstanding. Room was very nice big, comfortable bed and clean. However, staff is one of big thing that make our stay unpleasant. Briefly, in the morning before we check out we are planning to have a outdoor sit for breakfast since the weather is nice and cozy. Once we enter restaurant and we found table outdoor but, the table didn’t clear yet we have asked one of the staff to clear the table for us. What he reply to us is “ตอนนี้พนักงานไม่เพียงพอที่จะเคลียร์นะครับ ไปนั่งด้านในได้มั๊ย เพราะเราไม่มี ชุดอุปกรณ์ที่ set up” He speak with unfriendly tone of voice seems like we disturb him or what! When after we decided to sit somewhere else. Lady trainee was clearing that table with full set up. I come back to ask her can I sit this table she said yes. Trainee is full of service mind. I understand breakfast is quite busy during rush hour and long holiday however, the reason of short of manning is unacceptable especially in Five star hotel. Please consider to provide them more training and service foundation skill Regards,

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“Disappointing customer service”

Disappointing service. We were 4 households going together for relaxation, nice food, wine, company, golf and spa. We emailed, called and messaged the hotel the day before to ask if any changes due to Covid. They confirmed by phone that alcohol would not be served but all other services were opera… Mais

Disappointing service. We were 4 households going together for relaxation, nice food, wine, company, golf and spa. We emailed, called and messaged the hotel the day before to ask if any changes due to Covid. They confirmed by phone that alcohol would not be served but all other services were operating. No reply by email and a LINE Message stated all operating as normal. Upon check in less than 24 hours later- they tell us no alcohol which we expected. But then they said no pool, no Spa, no gym, no golf. They couldn’t have picked up the phone to call or send us a message. Nope. When we asked why - they all shrugged their shoulders like “not my problem”. So after 1 day we all checked out. Management didn’t even come see any of us after complaining to reception. Don’t seem to care about clients. Food was ok. We had 3 meals but staff sometimes chatted amongst themselves and hung on the phone and didn’t care they had clients. Apparently owners are rich as they don’t care about customer service. Beautiful area but what a disappointment. Rooms were nice and big but furniture out of date.

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