London Heathrow Marriott Hotel

“Comfortable Stay with Great Breakfast Service, but Room Cleanliness Could Be Improved”

I stayed at the Marriott for one night while returning from a month-long trip around Asia, so I was very tired and mainly looking for a comfortable place to rest between flights. The check-in process was smooth and efficient. The room itself was decent, although not quite at the Marriott standard … Mais

I stayed at the Marriott for one night while returning from a month-long trip around Asia, so I was very tired and mainly looking for a comfortable place to rest between flights. The check-in process was smooth and efficient. The room itself was decent, although not quite at the Marriott standard I have experienced in the past. There were a few cleanliness issues. The floor had clearly not been vacuumed properly, and there were hairs on the bathroom floor as well as dirty shelves, which was disappointing. The walls were also quite thin, so I could hear the TV from the neighboring room late in the evening and again early in the morning. In addition, the TV screen in my room was damaged, which made the stay a little less relaxing than I had hoped. On the positive side, the room was well equipped and the beds were comfortable. The breakfast staff were especially professional, friendly, and attentive. The breakfast selection was good and everything I tried was tasty. Overall, I had a fairly pleasant stay and would still recommend the hotel, while encouraging the staff to pay a bit more attention to room cleanliness and maintenance.

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“A solid selection for a short stay near airport”

This is a "just fine" hotel near Heathrow. We selected this hotel because it was close to the airport and we were headed out the following morning. The person who checked us in was helpful and friendly. The room was fine. However, the lounge was the worst I've ever seen in a Marriott property. … Mais

This is a "just fine" hotel near Heathrow. We selected this hotel because it was close to the airport and we were headed out the following morning. The person who checked us in was helpful and friendly. The room was fine. However, the lounge was the worst I've ever seen in a Marriott property. Very poor food and drink selections and quality. The best we've ever experienced was at Marriott in Lisbon that is close to the airport there - it was amazing.

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“First Time at a Marriott and Probably My Last”

I’ll be honest I’d never stayed at a Marriott before. The TripAdvisor reviews won me over, and I thought it was finally time to see what the fuss was about. Their TikTok presence is virtually non-existent, which is actually part of what prompted me to review it myself. Before arriving, I called ah… Mais

I’ll be honest I’d never stayed at a Marriott before. The TripAdvisor reviews won me over, and I thought it was finally time to see what the fuss was about. Their TikTok presence is virtually non-existent, which is actually part of what prompted me to review it myself. Before arriving, I called ahead and followed up by email to ensure a seamless check-in. It had been a long day travelling from an event, and all I wanted was to get to my room. That didn’t happen. At reception I was served by Lazendra, whose check-in process was drawn-out and uncertain. She called over a colleague, then flagged that “rates had changed” which made no sense given my booking was fully prepared. Then came the moment that genuinely baffled me: her manager was called over to confirm whether my booking was even prepaid. I’d booked through my Revolut account, which offered better pricing than the hotel’s own site and most comparison platforms. The manager pointed at the screen and confirmed it was a prepaid booking requiring only a deposit. Problem solved but it never needed to be a problem. I find it frustrating when a lack of competence creates a scene that inconveniences the guest. To compound things, the hotel was running low on key cards. My wife and I were given just one between us for the entire stay. Now for the charges. Parking: £25 for 24 hours. Wi-Fi: £9.99 for 24 hours. In 2026, charging for internet is a choice and it feels like one aimed squarely at tourists, pilots, and international visitors who have no alternative. It’s the kind of thing that leaves a sour taste. The changing rooms were dirty and poorly maintained. The pool was overcrowded. That said, the sauna and steam room temperatures were spot on no complaints there. We didn’t use the restaurant for breakfast or dinner, so I can’t fairly comment on the food. Would I stay again? Highly unlikely. I’m glad I finally ticked Marriott off the list but this won’t be my second visit.

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