Treecasa Hotel & Resort

“45 yrs Marriage Celebration. Unforgetable experience surrounded by peace and nature”

I spent Sunday Day Pass with my son´s family and my wife. It was a nice experience for us, specially my two grandaugthers, 12 and 8 yrs. old. They envoyed swim and food. I was surprised for the quality of service the waiter of the restaurant, Nestor, was well informed about the dishes and ingredien… Mais

I spent Sunday Day Pass with my son´s family and my wife. It was a nice experience for us, specially my two grandaugthers, 12 and 8 yrs. old. They envoyed swim and food. I was surprised for the quality of service the waiter of the restaurant, Nestor, was well informed about the dishes and ingredients and his oustanding care on F&B services. Then we spent two nigths three day stay at the hotel, room 22. We where gratefully surprised for a kind message of congratulation on our wedding anniversary, handritten by the General Manager Maria Aburto, along with a delicious dessert with a message in the tray. That was a touchy detail, very much appreciated by my wife Alicia and myself. We enjoyed the trip to the private beach, a real private one, in wich only visitors from the hotel can go. The beach is a superb spot to swim in open waters, a sport I do practice from time to time. The guy in charge of transportation, carried drinking water and had good information about Mixcal Beach, the name of the Beach. Later on, we did the organic garden tour. It´s impressive the level of organization they have to take care of various kinds of vegetables and herbs they produce for the hotel, as well as organic humus, among other things. The guy in charge of the tour, Oscar, was very well informed about all the processes. Later on, we had the opportunity to talk to the agricultural engineer in charge of all the garden, Osman, and its very interesting the integral vision they have on the garden and the care they put on quality control of processes and produces. Finally, a note on the hotel facilities. The rooms and walkways where built very carefully, without causing impact on the topography. The mountain conserves its original trees, including natural fauna like the houler monkeys and little "chocoyos" the small parrots endemic on the zone. One unforgetable experience was to receive the visit of a whole family of monkeys right in front to our room´s balcony. They where so quiet and confident, that you guess they are very familiar to non-dangerous humans -like we are- contrary to some agressive people, sometimes common in our third world countries. The ocean view complex is a nice place to observe the beauty of the San Juan Bay and surroundings from a nice place with pools and party place for great groups or corporations. I decided to write this review, because we enjoyed a lot our stay in this nice hotel. I recomend to any one who wants to have a quiet experience, visit Treecasa complex in San Juan del Sur, in order to have a visit like the ones we had.

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“Aaaaamaaaazing!!!!”

Amazing Place,Amazing Staff, Amazing Breakfast and Drinks, you are in contact with Mother Nature, great pool, we will be back!

“So so close to being perfect”

Treecasa was a beautiful and authentic experience full of special staff members like Johan, Ramiro, Francisco and Josue- who made everything so so pleasant! The food is fantastic, ambience is amazing! The shuttle drivers are kind and friendly. The grounds are stunning. We had the deluxe family su… Mais

Treecasa was a beautiful and authentic experience full of special staff members like Johan, Ramiro, Francisco and Josue- who made everything so so pleasant! The food is fantastic, ambience is amazing! The shuttle drivers are kind and friendly. The grounds are stunning. We had the deluxe family suite, it was clean and spacious. The beds were comfortable- pillows not cheap hotel pillows! It was almost perfect until check out. The process takes about 15 min because they check your room before you’re allowed to check out. I was asked about a hand towel which I did not know where I left. This seems a bit over the top, I could not remember where I left a random hand towel with two bathrooms and 4 of us. This was not disclosed to me in the check in process, that check out would be a diffferent/ lengthier process. As a traveler, booking transportation as well, it’s very important to let the guest know to allow 15-20 min for check out. This was especially frustrating since I checked out one day earlier, they could resell the room. While I was waiting the table behind me was full of staff members sitting on their phones- giving no space for me to wait. The front desk lady was neutral and clear but not very warm or gracious. I was not asked once how my stay was. This was the final taste left in my mouth and it just means I’ll be back and looking forward to the improvements. In addition, I’ve worked in travel for 15 years and this is a non standard check out process which again needs to be disclosed if it’s policy.

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“Beautiful but skip the buffet”

Stayed at the end of December with family Positive: beautiful location, lovely spacious family suite, love the separate swimming area for guests, friendly and attentive front desk. One waiter went above and beyond - Francisco. Negative: the breakfast is buffet style and through my stay it’s was o… Mais

Stayed at the end of December with family Positive: beautiful location, lovely spacious family suite, love the separate swimming area for guests, friendly and attentive front desk. One waiter went above and beyond - Francisco. Negative: the breakfast is buffet style and through my stay it’s was overwhelmed with flies landing on the food. Flies were swarming the food. This causes concern for food safety. In some areas the tables to sit at were full of flies when there wasn’t even food on that table. At the end of trip I started to not feel well and have since tested positive for an illness caused by contaminated food. I can’t say for sure where I got it but this is one of the potential causes. New Year’s Eve dinner buffet style: when we went for the dessert we were told to only take one because they were running out but we were there in the 1st hour of the seating but then proceeded to see others take more. Our waiter was not friendly, made you feel like a bother.

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