Four Points By Sheraton Desaru

“Exceptional and pleasant”

My stay from 5th to 6th February 26 was exceptionally pleasant. The service surpassed all expectations- a rarerity in my extensive global travels. The hotel GM Isaaz personally welcomed me with a delightfulTeh Tarik, which was creamy, falvorful, and not too sweet- just the way I like it. Furthermor… Mais

My stay from 5th to 6th February 26 was exceptionally pleasant. The service surpassed all expectations- a rarerity in my extensive global travels. The hotel GM Isaaz personally welcomed me with a delightfulTeh Tarik, which was creamy, falvorful, and not too sweet- just the way I like it. Furthermore, when I struggled with my bow tie for a black tie dinner on Thursday evening, he graciously assisted me in the lobby. This level of personal care is extraordinary.

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“Good Location, But Disappointing Service and Shuttle Issue”

Had a mixed experience. The location is good and convenient — it would have been even more so if the free shuttle to the beach had been available. However, the breakfast was just so-so, with limited variety and nothing particularly memorable. The service also felt a bit lacking — not very warm or … Mais

Had a mixed experience. The location is good and convenient — it would have been even more so if the free shuttle to the beach had been available. However, the breakfast was just so-so, with limited variety and nothing particularly memorable. The service also felt a bit lacking — not very warm or welcoming, which made the stay feel less personal. One downside was that the free shuttle to the beach was unavailable during our stay, which was actually one of the main reasons we booked this hotel. Unfortunately, the staff did not offer any alternatives or options, which was quite disappointing. That said, I really appreciated how responsive the team was over email prior to arrival. I had requested a simple birthday decoration, and they executed it nicely, exactly as arranged. That thoughtful touch definitely stood out. Overall, a decent stay with a good location, but service and guest experience could definitely be improved.

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“Poor room conditions and misleading room package.”

Room was in poor condition upon arrival. There was a strong musky smell, bedsheets and pillowcases were dirty, and the pillow was old and lumpy. Towels were thin and clearly worn out. These are very basic housekeeping standards that should not be missed at any level, let alone under the Marriott br… Mais

Room was in poor condition upon arrival. There was a strong musky smell, bedsheets and pillowcases were dirty, and the pillow was old and lumpy. Towels were thin and clearly worn out. These are very basic housekeeping standards that should not be missed at any level, let alone under the Marriott brand. We initially considered asking housekeeping to replace everything and just tolerating the stay. However, during dinner, we realised that the “Visit Malaysia” package was not as advertised on the Marriott app at the point of booking. That became the tipping point. Disappointed, we requested to shorten our stay from 2 nights to 1. Visha from the F&B team was helpful in assisting to convey our concerns to management, which we appreciate. Ironically, the only consistent hospitality we experienced came from the security team — always proactive with luggage, opening doors, and greeting guests. They set a better example of service than the front desk. Given the gap in both room condition and booking accuracy, this stay did not reflect the standards I typically associate with Marriott properties.

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