Hilton Norfolk The Main

“Above and beyond”

I would like tolcommend Mr Wyatt for the exceptional customer service he provided while assisting me with checking in at the Hilton Norfolk Main. I encountered several issues with my old account connecting to my new account, and Mr Wyatt handled everything with remarkable patience, professionalism… Mais

I would like tolcommend Mr Wyatt for the exceptional customer service he provided while assisting me with checking in at the Hilton Norfolk Main. I encountered several issues with my old account connecting to my new account, and Mr Wyatt handled everything with remarkable patience, professionalism, and kindness. He took the time to stay on the phone with me and worked through every detail until everything was fully resolved and I was completely taken care of making sure I was made whole and complete, with nothing lacking. His excellent people skills, and genuine willingness to help were exactly what I needed during a very frustrating situation. Mr Wyatt went above and beyond, and his outstanding customer service deserves to be recognized. Hilton is blessed to have someone of his professional representing the brand.

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“Lobby”

Great room views and delicious food. Lori at the Lobby is a gem, an asset and a wonderful soul. She made my stay. Thank you.

“In a busy downtown location, great views of the city or river. Walkable to most places in the city.”

Hotel is located in a downtown area surrounded with late night life activities and a view of the city or the river. If you like sleep, don’t get a river view room on a lower floor as you will hear the people on the street yelling and honking their horns late at night as waterside district and their… Mais

Hotel is located in a downtown area surrounded with late night life activities and a view of the city or the river. If you like sleep, don’t get a river view room on a lower floor as you will hear the people on the street yelling and honking their horns late at night as waterside district and their parking garage is on this side of the building. From check in, staff was helpful with check-in and getting bags to the room. The on-site restaurants were great and staff were awesome. The restaurant Grain’s food offerings were not as delicious as the restaurant Saltine. Highly, highly recommended the crafted cocktails from Saltine. Our bartender Carter was awesome and attentive and made perfect cocktails. I have stayed at other hilton hotels and I will say the bed sheets at this one were not very soft at all and felt more like a sheet of paper. Parking garage is on-site for hotel.

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“Almost a good stay”

I have some mixed reviews on this property. First, let me start by saying that it is an absolutely lovely property. It is nice and it is a great retreat right near the waterfront in Norfolk. In fact, if you can snag a water view, it is a great view from your room. The rooms are also very ni… Mais

I have some mixed reviews on this property. First, let me start by saying that it is an absolutely lovely property. It is nice and it is a great retreat right near the waterfront in Norfolk. In fact, if you can snag a water view, it is a great view from your room. The rooms are also very nice. I was traveling on business. The bathrooms are spacious and look very newly updated. The bedroom is equally as nice with wonderful beds, newer looking carpet, great pillows and also great storage and wonderful Wifi. I ate at the Grain restaurant at the hotel, and the restaurant was delicious. Our company was having a conference at the hotel, and the entire staff was also great My main issue, and it was a big one was that there was a constant marijuana smoker on my floor. It was so bad on my first full day, that I reported it twice. The housekeeper and I just looked at the smoke coming out from under the door of the room. It was crazy evident what room it was coming from. She reported it to the front desk (as did I shortly after), and they response was that they could charge them once they checked out; however, they would never approach them during there stay. They also refused to let me move rooms. They are constantly smoking. Even right now, as I write this review on my final night -- it is absolutely terrible. It is shockingly bad when you enter the floor from the elevator, and just as bad in my actual room. Just terrible, that they do not want to take any action on it. It really is a lowlight, to what could be an otherwise great stay.

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