Home2 Suites By Hilton Cleveland Beachwood

“Kind and very competant staff, clean and comfortable room, good location”

This hotel is staffed by the most wonderful people imaginable. My husband and I stayed last night with our cat in tow, and this morning we were sure he'd slipped out and gotten loose when I went to get coffee. We looked everywhere (we thought) and were panicking, and the staff was SO incredible. Im… Mais

This hotel is staffed by the most wonderful people imaginable. My husband and I stayed last night with our cat in tow, and this morning we were sure he'd slipped out and gotten loose when I went to get coffee. We looked everywhere (we thought) and were panicking, and the staff was SO incredible. Immediately five people were helping us look, trying to pull security footage--finally a staff member found him IN the room, he had somehow flattened himself to get inside the bed frame. Long story short, everyone was so kind to us, truly going above and beyond for two stressed out, worried people. The room itself was clean and comfortable, the breakfast (after I'd calmed down...) was great, and there are a lot of good restaurants and shops nearby. If you go here, you know you will be taken care of! I hope the management knows how lucky they are to have employees like this.

Menos

“Nice Stay”

Enjoyed my 10 day stay at this hotel. The staff is very accommodating and the room was fine. Gym had the necessary equipment. Breakfast was good. Hotel has a pool but it was shut down temporarily due to a piece of equipment that needed replacing.

“1st time in Ohio & my home away from home”

Arrived late at night and was greeted by Reggie who assisted with a smooth & friendly check-in. I was sad to learn the pool was closed but it did reopen during our stay. The gym was empty most days and has great equipment and water. I also did laundry there and that was great too - machines worked … Mais

Arrived late at night and was greeted by Reggie who assisted with a smooth & friendly check-in. I was sad to learn the pool was closed but it did reopen during our stay. The gym was empty most days and has great equipment and water. I also did laundry there and that was great too - machines worked great. Jermaine in Housekeeping blew me away. I saw him most mornings during breakfast and he was by far the nicest employee I encountered. While most were short/avoided eye contact, etc, Jermaine was always there with a smile and engaging. He asked about my stay and always used the 5:10 rule (IYKYK). I've worked in 5 start hotels in the Front Desk & Sales for NYC hotels (aloft/Hilton/Plaza) and he is just incredible!! The breakfast woman although non-verbal most days always had the food out and ready each morning. The food was great. You have to get creative. Special shoutout to the Housekeeping Manager who cleaned our room herself since her staff was gone for the day. We had our DND on the door for the first 4/5 days and she singlehandedly refreshed the room and brought it back to life. We were blown away. It was an enjoyable stay and uber-able to the downtown area where there's museums and the West Side Market. 1st time in Ohio. Thank you for the Memories (4 stars due to the two tshirts that were behind the dresser area that weren't ours. Easy to miss if you're not on your knees and looking behind the drawers)

Menos

“Worst bed ever!!”

The bed was the most horrible bed we slept on our whole trip. One side had a huge sunken area, you could feel the springs and that side squeaked with every turn. Breakfast was fair. Labels did not match food items. No cream cheese for the bagels. Everything was clean however. We wanted to ment… Mais

The bed was the most horrible bed we slept on our whole trip. One side had a huge sunken area, you could feel the springs and that side squeaked with every turn. Breakfast was fair. Labels did not match food items. No cream cheese for the bagels. Everything was clean however. We wanted to mention the bed issue to the front desk on our way out but no one was around.

Menos