Home2 Suites By Hilton Vidalia

“Don't Expect Any Services in Your Room While You're There”

It was an OK stay. We didn't get much service out of anyone. We had to make our own beds, our bathroom garbage was overflowing, the bathroom floor needed sweeping. I didn't realize that hotels stopped coming in and refreshing the towels, etc. The bed sheets and cover were wrinkled, and not cris… Mais

It was an OK stay. We didn't get much service out of anyone. We had to make our own beds, our bathroom garbage was overflowing, the bathroom floor needed sweeping. I didn't realize that hotels stopped coming in and refreshing the towels, etc. The bed sheets and cover were wrinkled, and not crispy white like I'm used to. Pillows were kind of limp, and I have a better mattress at my house. In my daughter’s room there was no conditioner, so she went to the store to buy some. Sometimes we'd enter the hotel and the person on duty wouldn't even see us because she was sitting across the room at a table on her phone. The breakfast omelet wasn't that hot. Like I said it was just an OK visit.

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“+ and -”

Just a few things I didn't like: I didn't like the mattress at all, and the pillows were hard as a stone. My colleagues said something that at night the building was making noises, like was settling. Good: close to Red stag restaurant.

“One of few choices in the area...they obviously know that because standards are low. ”

Lobby area upon check-in seemed nice enough but when we got to our rooms on the 4th floor, the hallway/general area AC was broken and the temperature was in excess of 90 degrees. That lasted the entire stay! We had only been checked in approx. one hour when the fire alarm went off for a solid 20 mi… Mais

Lobby area upon check-in seemed nice enough but when we got to our rooms on the 4th floor, the hallway/general area AC was broken and the temperature was in excess of 90 degrees. That lasted the entire stay! We had only been checked in approx. one hour when the fire alarm went off for a solid 20 min. and no one seemed to know why. Someone suggested it could've been a water overflow issue. Nothing was ever confirmed. The general area trash cans weren't emptied the entire stay. Trash was overflowing on every floor. The bathrooms in the four rooms I had access to via family all had pink mold/gunk in the showers and around the toilet area. Towels were rationed. Each room had two! Yes, you can ask for more but who would only use two bath towels for an entire weekend. When calling Housekeeping for additional, no one answered. You had to physically go to the front desk and request more. Not a deal breaker but annoying when you just want to grab a shower but have to stop and go get towels that should be provided from the beginning. Breakfast was served in the lobby and could've been sufficient but the pastries were stale and the coffee ran out and wasn't replaced, after telling staff, for at least 20 minutes. When you know you're at capacity bc of a wedding block, management should be prepared. Hilton used to provide top-notch service, but unfortunately, at least at this location, their standards are not the same. We have no way of knowing, since we didn't visit, but in hindsight we think the Holiday Inn Express may have been a better choice. Again, so few choices in Vidalia so you may have to stay here but I'd check out the other options first, if possible.

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