Palacio De La Serna

“Hidden Unique Gem”

This hotel was quirky and unique- and beautiful!! The hotel rooms were clean and comfortable. The staff was amazing. Specifically the waitress (I think her name was Amarie?) She was so kind. Even though I understand Spanish, I am not great at speaking. She was very patient and went out of her way t… Mais

This hotel was quirky and unique- and beautiful!! The hotel rooms were clean and comfortable. The staff was amazing. Specifically the waitress (I think her name was Amarie?) She was so kind. Even though I understand Spanish, I am not great at speaking. She was very patient and went out of her way to help me pick out food and to have conversation with me- albeit it very broken on my end. I went solo, so it was very comforting to have someone speak with me when I’m learning the language. Perfectly place to stop!

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“A. Spanish palace”

The hotel is truly unique in a middle of this little village.I had a room with a Jacuzzi .Dinner was excellent with an extentive wine list .The museum is definitely worth visiting.I woke up real late for breakfast.Still the manager offered to open the kitchen to prepare a full breakfast.The staff a… Mais

The hotel is truly unique in a middle of this little village.I had a room with a Jacuzzi .Dinner was excellent with an extentive wine list .The museum is definitely worth visiting.I woke up real late for breakfast.Still the manager offered to open the kitchen to prepare a full breakfast.The staff at the front desk and the waitress at the restaurant were really helpful and really nice.I will definitely come back for the next FENAVIN wine fair in CiudadReal

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“Nice Place, mas certamente não 5 estrelas,... e não trust seu website oferece!”

A reserva foi feita com uma oferta especial em seu website: para alguns semana-dias e do espaço categoria, estacionamento livre e café-da-manhã incluído. O hotel tinha reservado para a resposta correta semana-dias e quarto categoria, mas que chegada nos foi dito que - contrária ao informações sobre… Mais

A reserva foi feita com uma oferta especial em seu website: para alguns semana-dias e do espaço categoria, estacionamento livre e café-da-manhã incluído. O hotel tinha reservado para a resposta correta semana-dias e quarto categoria, mas que chegada nos foi dito que - contrária ao informações sobre seu website - foi apenas para um quarto superior categoria. Ainda, como o hotel foi Vazio nós foram em um quarto superior categoria - sem. Cansados de uma longa viagem, que queria um banho: água se quente, para 3 minutos, eu estou sentar no banheira, então se trata frio. A recepção diz por telefone: Não se preocupe, esperar 15 minutos, tente novamente. I esperar, tremor em meia-água fria, 15 minutos. Ainda frios. 15 minutos: ainda frios. Recepção diz: "Que normal. Dão algum tempo." I sair da agora frios banheira água, é para jantar. Após o jantar, outra tentativa de que bath. Água fria. Depois a recepção guy admite o problema Estrutural e que trocar o outro quarto. categoria mais baixa, o que foi reservado, mas ainda sem. Aqui banheira água vem mais ou menos aconchegante após 10 minutos, mas a maioria dos botões para direção jacuzzi eventos simplesmente outono destaque e não trabalho. Lembre-se: 5- Star hotel !! Na manhã seguinte, na recepção outra guy: "sim, essas coisas acontecem, não". Não há café-da-manhã. Quantos "5 estrelas hotéis" você sabe foram você são tratados como, foram reserva regras são trocadas aleatótrio, sem problema imediato solução ou compensações para problemas você ir? O Place é definitivamente deliciosas e belo, mas parece ao do política local e café de seminários ou negócios pessoas e certos não parecem ser e babá para hóspedes a negócios. Consumidas você são tratados.

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“Disappointing, mixed experience”

Stayed just one night - a mixed experience. Poor first impression - only one of a pair of imposing entrance gates opens automatically, and not wide enough to admit a car without getting out and doing it yourself. The site gives the impression of having had a lot of money thrown at it rather random… Mais

Stayed just one night - a mixed experience. Poor first impression - only one of a pair of imposing entrance gates opens automatically, and not wide enough to admit a car without getting out and doing it yourself. The site gives the impression of having had a lot of money thrown at it rather randomly. Reception is located within a raised single storey building of rusted metal and glass which also creates space for an uninviting subterranean swimming pool (locked) underneath. Several of the large terracotta pots of canna lilies on a patio area were inexplicably waterlogged. Near the site entrance is an excavated area the size of an Olympic swimming pool, but empty. It is filled with huge brown protuberances covered in green slime with deep clefts between them, adding to the sense that guests may have strayed onto the set of a bizarre foreign film... A wedding was in progress when we arrived. Told we might get something to eat at the "cafeteria" at 8pm but we found it deserted. Managed to raise a couple of kitchen staff who kindly made us croquettes and frites (expensive!), which we ate beside a wall of fake greenery and a very large poster of a hunting dog with bloodied paws in th foreground, more blood on the grass in the background and possibly the remains of a kill. Our room was clean with a comfortable bed (but NOT kingsize as promised on the website) and contemporary fittings. In the morning a very poor quality continental breakfast (expensive!) served by one of the overworked ladies from the day before. Lukewarm coffee was replaced with good grace. All credit to the very pleasant kitchen staff who were anxious to please and doing their best at all times. Wouldn't recommend.

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