Hospedería Convento De Santa Clara

“Falta atendimento ao cliente”

Meu marido, filho e eu tínhamos dois quartos aqui no final de agosto. Encontrar a entrada é um desafio! Mas, uma vez realizado, o check-in foi tranquilo. Infelizmente, o check-in foi a última vez que vimos alguém que trabalhava no hotel. Nosso ar condicionado não estava funcionando (e estava a 100 … Mais

Meu marido, filho e eu tínhamos dois quartos aqui no final de agosto. Encontrar a entrada é um desafio! Mas, uma vez realizado, o check-in foi tranquilo. Infelizmente, o check-in foi a última vez que vimos alguém que trabalhava no hotel. Nosso ar condicionado não estava funcionando (e estava a 100 graus), mas não havia ninguém para denunciá-lo. Toda vez que íamos à "recepção" o portão estava fechado e não havia ninguém lá. Além disso, a piscina estava fechada para toda a nossa visita. Fora isso, o cenário é maravilhoso. Tivemos bebidas no pátio tarde da noite e o serviço foi bom. Mas, novamente, ninguém estava disponível para o hotel. Localização é excelente.

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“Beautiful and historic location but lacking in service”

The place was ideally situated, beautiful surroundings, had comfortable beds and was very clean. The rooms are charmingly named after different nuns. During the day there is a lot of noise from children playing at the nearby school but it is incredibly peaceful after school hours. We arrived at the… Mais

The place was ideally situated, beautiful surroundings, had comfortable beds and was very clean. The rooms are charmingly named after different nuns. During the day there is a lot of noise from children playing at the nearby school but it is incredibly peaceful after school hours. We arrived at the old convent-turned-hotel on bike and were a few hours earlier than check-in. The gentleman who helped us was accommodating, had the cleaning lady rush, and let us check in early. The grounds were incredibly beautiful but eerily empty. It might be that it is much busier during high season but it appeared that we were the only people staying there. We later had some questions and went to reception but no one was around and the reception area locked. They have a restaurant there, we tried to return for dinner when most restaurants open between 8 and 8:30.... nothing. We ended up going to another restaurant. Later that evening we returned to find it open but only two other people there. We ordered sherry and sat out in the lit outdoor patio. It was gorgeous. We went to pay and the cleaning lady who apparently doubles as chef kept telling us that she didn't understand us despite the fact that we are both Spanish speakers. We had to wait about 5 minutes before the reception gentleman returned and we could pay. In general a beautiful place to stay, just not the best in the service department.

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