Hotel ATM Hawaii Lozenets

“Fair enough”

Let's say that you receive what you pay for. The room we were accommodated in was small but had the basic amenities you need when you are not spending the whole day in the hotel - a TV, air conditioning, balcony, fridge, breakfast included.. Everything was so small that when smoking on the balcony… Mais

Let's say that you receive what you pay for. The room we were accommodated in was small but had the basic amenities you need when you are not spending the whole day in the hotel - a TV, air conditioning, balcony, fridge, breakfast included.. Everything was so small that when smoking on the balcony, we could hear the sounds from the bathroom next door! Funny! A bit hard to open the entire fridge door as there was no space. Another funny fact is that we never saw the receptionist at the front desk, hopefully we were able to see her at check in and at check out (what a luck!). Regarding the housekeeping - they were cleaning the room daily, so I can't complain. So in the end it was fine, we made fun of the place and I can not say it was negative experience.

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“BUDGET HOTEL BUT GOOD FOR THE PRICE; 3.5/5”

I would like to give this place 3.5 out of 5 but the stars don't allow for half marks, so am writing it here to be fair to the hotel. Having been somewhat disappointed that the original place we'd booked for our honeymoon was closing its pool the day after we should have arrived, we cancelled that … Mais

I would like to give this place 3.5 out of 5 but the stars don't allow for half marks, so am writing it here to be fair to the hotel. Having been somewhat disappointed that the original place we'd booked for our honeymoon was closing its pool the day after we should have arrived, we cancelled that and did a quick internet search for something near the sea in Bulgaria so that we could swm or dip to cool off. We found the Hotel Hawaii in Lozenets at a promotional price, breakfast included, 15 nights for 2 in a double room. We took it. From the pictures, the hotel looked clean and is only 300 metres from the beach.(Not 100 metres as it says in one website's description) That'll do! Arriving late on the Sunday evening, we were pleased that the staff had waited for us and made sure that we had something to eat. The room was clean and well appointed with 2 large single beds pushed together, a desk with TV, cupboard underneath with a fridge inside,and a small drawer above that, double wardrobe. There's air-conditioning. There's also a balcony with small table, 2 chairs and a clothes drying rack. It's a perfect place for winding down with the aperitif and a game of dominoes or cards after a hard day at the beach. The shower-room/WC is typically Bulgarian (in my experience of Bulgarian hotels/guest houses) in that it's a wet-room set-up. So, one has to be carful to have the toilet roll out of the way of the shower spray etc. Again, this was clean. There were 2 small soaps, shower gels and shampoos provided. Re the beds; 2 large singles pushed together--the sheets are clearly for normal single-sized beds, so don't tuck in very well and come adrift during the night. It's dealable with. First morning down to breakfast; buffet-style with cooked ham, sliced cheese and cubed goat's cheese, tomatoes, cucumber, water-melon, cereals, bread, butter, jam and/or honey, breakfast orange and coffee from a machine. Not the the best coffee I have ever had. Each day the breakfast is the same with sometimes olives on offer and sometimes missing the water-melon. For the price we have paid this is OK. Maid service is hit and miss; for the first 2/3 days we just had the toilet rolls replaced and no cleaning. Fourth day, the beds were made and the room cleaned. 9th day; after 8 nights in the same sheets, I had to ask the waiter/receptionist/GD for the beds to be changed and the room cleaned. I had first asked how often the rooms should be cleaned and was told, 'every day'. i said that ours had not been done every day, but could it please be done that day. Maids arrived at 6pm, not very happy with me. Since then, the room has not been cleaned nor the beds made and we have had to go out and buy toilet paper as they skipped a day with that as well and we could not find them to ask for it. We are adults and able to make our own beds--again we paid a lower than normal price, but that was presumably to fill up the rooms so we do expect a minimum of room cleaning/bed-making when on holiday. One of the tables on the street, still part of the restaurant, had a big coffee stain on it which I noticed our first morning and that was not cleaned for 10 days after we arrived. This is not a very good maid/housekeeping experience. Hotel restaurant; again for the price, this is OK. Some of the menu items are really tasty, others less so. Although it is our honeymoon, we are a bit budgeted, so have eaten in the hotel restaurant a few times, as the restaurants here are comparitively dear--though compared with France, where we live, still very cheap. By the 10/11th September (we arrived on 3rd) the restaurants and bars were closing down for the end of the season, leaving only 1 or 2 good ones open. Luckily, the hotel is still going fairly strong and the menu is reasonably varied. The fish seems good and there's chicken dishes, pork, salads, side dishes and enough variety of drinks, alcoholic and soft, plus teas and coffees. As I said, it seems to be a budget hotel, but good enough for what we are paying. Staff; the waiter is also the receptionist. He works average 10/11 hours per day. Reception is supposed to be open 8-10am and then 6-8pm. After our arrival, there has been no-one at all on reception; I suppose this is part of the closing down for the end of the season. Our needs aren't great; a clean bed, shower and WC, cleanliness and reasonable food are enough as we are here just to relax from our jobs and be together for the honeymoon we delayed for 3 months after our wedding. This hotel fits the bill for us, though I would have preferred that the room be cleaned more often but for the price, with breakfast included, I am not really complaining. Wi-fi; hit and miss in the bedroom but OK in the restaurant! One is limited to battery life on the laptop as there is nowhere to plug in in the restaurant. We would have preferred more privacy to do our emailing and streaming, but again, for the price, it is good. I think we may have discombobulated other diners by laughing out loud at Mrs Brown's Boys and other comedies we've streamed. I can see that there are some not very good reviews and I don't know other people's expectations or the prices they paid. I have also seen some good reviews and am putting mine inbetween them. One person said the coffee is very good--was that for breakfast or at another time and not from the breakfast machine? I don't know but, for me, the morning coffee is awful and i do love a good coffee first thing. However, the hotel does provide a good herbal tea as an alternative. Another person said that the breakfast was very good; again, I don't agree as it's the same every morning, no change in the type of ham or cheese and these are obviously cheaper quality but everything depends on one's expectations for the price one pays. Staff; not the smiliest of people, though the waiter and one young woman are quite smiley. The maids say 'hello' and now, after 10 days wave at us, but still don't smile; either it's jsut they way they are or it's end of season and they're probably really tired now, so don't find the energy to smile. Having been in hotel work when i was a good bit younger, I appreciate how hard the work is, the unsociable hours and so on and make allowances for this. So today, our 12th day, I am waiting to see if the toilet rolls are replaced, and the room cleaned for what would be the 3rd time....a ttime of writing, 12.15 lunchtime, nothing's been done. Waiter service in the restaurant is not bad, not perfect, but the young man is alone all the time and I have noticed that the restaurant is often occupied by locals, not just hotel guests, so he is busy and does his best. At least he smiles! There are 2 dogs belonging to different houses just behind the hotel on the side we are and they wake us up in the mornings, barking, and often during the night. We always sleep with the window open, so we aren't doing ourselves any favours except for fresh air. Clearly, this is not the hotel's fault; they can't control other people's dogs but my advice is to ask for a room at the front of the hotel to minimise this issue. All in all, it is reasonable and I would come back knowing not to expect 5 star luxury or service but to know that I would be comfortable and quite near the beach and restaurants, shops and bars if that's the sort of holiday I want.

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