Meriton Suites George Street, Parramatta

“Very impressed.”

This was a new Meriton treat for me, as my readers knows that I love staying at Meriton properties. I had not been to Meriton George Street Parramatta before as the last time I was in Parramatta I stayed at the Church St property and this one was still being built. Which goes to show how long it … Mais

This was a new Meriton treat for me, as my readers knows that I love staying at Meriton properties. I had not been to Meriton George Street Parramatta before as the last time I was in Parramatta I stayed at the Church St property and this one was still being built. Which goes to show how long it has been since I’ve been in Parramatta. It’s a little bit further away from the station and Westfield but it doesn’t really matter because it’s in a really great area. It is by the Parramatta ferry wharf, there is a Woolworths Metro basically underneath the property and there are some lovely eateries literally round the corner on the Riverside, and I know also a well regarded sushi restaurant literally over the road . They were all packed when I ate their last night. Subject of another TripAdvisor review. The room itself was clean, modern and spacious as I have come to expect with the Meriton properties. I had a one bedroom apartment on the 24th floor with a large balcony and views to just about everywhere. There is an indoor pool and spa on the fourth floor which I would have liked to have availed myself of….. well that will be next time because I have already made a booking for next week. Despite the plethora of building going on in Parramatta, my room was quiet even with the balcony doors open.

Menos

“The Amber Heard experience in Parramatta”

Background: We stayed in Parramatta for two nights as part of a trial to see if we’d like living there before buying an apartment. Our accommodation was a two-storey apartment with a southerly aspect. Check-in and First Impressions: Check-in was reasonably efficient, and we were taken to our apartm… Mais

Background: We stayed in Parramatta for two nights as part of a trial to see if we’d like living there before buying an apartment. Our accommodation was a two-storey apartment with a southerly aspect. Check-in and First Impressions: Check-in was reasonably efficient, and we were taken to our apartment on the 43rd floor. The apartment was clean, apart from a used water bottle left on the balcony, which we overlooked. Overall, we were happy with the initial presentation. Issues Encountered: The next morning, my wife pulled back the doona and noticed brown stains on it. We photographed the stains and reported them to the duty staff. They asked us to email the photo, which we did, and assured us the doona and all bedding would be removed and washed. I also pointed out that the stairwell lights weren’t working, which could pose a safety risk when going downstairs at night. We were told a repairman would address this issue. At that point, we were offered the option to swap rooms, but we declined as we liked the apartment and didn’t want the hassle. We mentioned we’d be out most of the day and were assured the issues would be resolved by the time we returned. Follow-up: Upon returning, we checked the freshly made bed only to find the stained doona had simply been rotated 90 degrees and remade. This was disappointing because someone clearly saw the stains when making the bed, and despite being told to replace the bedding, they didn’t. I went back to the concierge and reported the problem again. They promised to fix it. Later, we returned to find the stairwell lights still not working, but a new folded doona had been placed on the bed. We made the bed ourselves, but there was no top sheet provided, which wasn’t ideal. Shortly after, a staff member brought us a bottle of Meriton wine and chocolates as an apology. We appreciated the gesture and thanked them. Additional Issue: That night, I couldn’t find my pajamas anywhere in the apartment. We suspect they were accidentally taken with the bedding when it was removed. We informed staff a few hours before departure, but they weren’t returned before we left. Overall Impression: We had a great time in Parramatta and liked the building. These inconveniences didn’t ruin our stay, and the staff seemed to do their best to resolve the issues. However, from a commercial user experience perspective, the handling was not professional.

Menos